Desktop Support Specialist

Seoul (On-site) • Contract

한국어: 일상 회화

Technical Support

Customer Support

현재 지원을 받지 않습니다

이 포지션에 대한 추가 정보

취업 비자 지원 가능 여부: 아니오
이 포지션은 한국 취업 비자 스폰서가 불가능합니다.
이 포지션에 필요한 한국어 수준: 일상 회화
업무, 시사, 개인적인 이야기 등 일상적인 주제에 대해 한국어로 가벼운 대화를 나눌 수 있으며, 비기술적인 대화는 전반적으로 이해할 수 있습니다.
근무 형태: 상주 근무
업무는 주로 사무실에서 수행됩니다.

Exp: 2+ years

Base Skill Set

A+ Certification or equivalent experience
Good working knowledge of Active Directory
2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
Excellent customer service and communication skills including providing VIP support
Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
Advanced knowledge of Microsoft Office suite of applications
Support of End User for video conferencing units.
Support of mobile devices

Duties & Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems
Consulting and instructing users on hardware and software questions/issues
Collaborate with other IT Services Data Center and Network Infrastructure teams
Install, maintain and upgrade equipment and its associated infrastructure
Runs diagnostic tests to isolate system problems as well as proactive activities
Operating Systems Windows, OS-X
MS Office (Windows and knowledge of Mac) software
Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
Hands on experience removing viruses and spyware using various tools (Windows)
Identifies, researches, and resolves technical problems including forming an RCA
Responds to telephone calls, email, service tickets, and dispatched requests for technical support
Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements

Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
Experience in working with a helpdesk operation, to include Windows and Mac clients
2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
Self-starter that is able to collaborate actively with others in a cross-functional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
Skilled in documenting written troubleshooting steps and instructions
Business professional attire