Software Engineer(Product Support/Global Software Focal)

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Product Support Team

Snr Software Engineer: Response to symphony SW 2nd line for domestic and overseas customers

Responsibilities

• Communicate with the Account/Business Unit(BU) Teams and customers as a software expert on technical issues and escalation.
• Engage directly with customers for software technical support and consultations
• Summarize and fix the requirement for new software features
• Issue trace with analyzing logs and the situation
• Provide technical software support for manufacturing tools and setting-up customer’s tools

Requirements

• Bachelors or Masters Degree in Computer Science or in related field.
• 7+years of works experience in the semiconductor field (front-end process) including production line.
• Working Knowledge of C++ and/or C#.
• Strong oral and written communication skills in English or Korean in software technical issues

Preferred Qualifications

• Experience in semiconductor equipment control software development(C++ and C#)
• Knowledge and/or experience in the semiconductor field (front-end process) including production line.
• Formulate root cause hypothesis, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
• Provide quality remote and on-site escalation support and management
• Positive and creative communication with Account/BU teams and customers.
• Strong leadership and ownership with harmonious relationship.

Software Engineer: Response to symphony SW 2nd line for domestic and overseas customers

#Responsibilities

• Communicate with Account/Business Unit(BU) Teams and customers as a software expert on technical issues and escalation.
• Engage directly with customers for software technical support and consultations
• Summarize and fix the requirement for new software features
• Issue trace with analyzing logs and the situation
• Provide technical software support for manufacturing tools and setting-up customer’s tools.

Requirements

• Bachelors Degree in Computer Science or in related field.
• Knowledge of C++ and/or C#.
• Strong oral and written communication skills in English or Chinese in software technical issues

Preferred Qualifications

• Experience in semiconductor equipment control software development(C++ and C#)
• Knowledge and/or experience in the semiconductor field (front-end process) including production line.
• Formulate root cause hypothesis, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
• Provide quality remote and on-site escalation support and management
• Positive and creative communication with Account/BU teams and customers.
• Strong leadership and ownership with harmonious relationship.

ASM is an equal opportunities employer and encourages qualifed candidates from all backgrounds to apply to become a part of our organization.

ASM은 인종, 연령, 성별, 성적 취향, 출신 민족이나 국가, 장애, 임신, 종교, 정치적 성향, 노조 가입, 결혼 등 어떠한 개인적 성향 또는 조건에 의한 차별을 하지 않습니다.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.