Technical Solution Engineer (A.I. Marketing Technology)

Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.

Task of the role

• Responsible for day-to-day customer care and administration of Appier’s products.
• Respond to escalated technical questions about Appier’s products globally by using written communication channels.
• Troubleshoot technical issues and solve the issues by close communication with developers.
• Develop internal tools and scripts to streamline operations and visualize/analyze data.
• Provide advice and solution of Appier’s products to customers and colleagues from technical aspects, which may include AI-powered solutions with help from the data science team.
• Contribute to new feature enhancements.
• (plus) Strong oral and written communication skills in any of the below languages, Korean/Vietnamese/Thai/Indonesian/Spanish
• (optional) Analyze data and give good insights to customers and colleagues.
• (optional) Proactively conduct close communication with customers and understand underlying requirements to provide deliverable solutions.
• (optional) Proactively translate business requirements and consolidate into product features for product developments.

Essential

• Strong knowledge of programming languages, e.g. Python or Javascript.
• Strong oral and written communication skills in English (=Professional level).
• Solid research and statistical skills to convey information to others in easily understandable ways with logical explanation.
• Willingness to learn and adapt to new technologies.
• Self-motivated and independent learner.
• Potential ability to conduct data analysis and a high level of consultation.
• Potential ability to advise on a high level of data exchange architecture.
• Relevant BSc degree with 2 years of experience in a relevant position.

Nice to have

• BS/MS in computer science, economics or statistics
• Experience in the digital marketing industry
• Experience with iOS & Android application development.
• Experience with data mining projects, has a strong sense about data, BI dashboard and help executive make business decisions - leveraging power of data

Why join us?

We believe in building a great working environment where passionate individuals can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better.