IT Systems Engineer

Seoul (On-site) • Full time

  • KOREAN: BUSINESS
  • Customer Support
  • Network
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Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 4,000 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We have an exciting opportunity for a Systems Engineer to join our dynamic APAC IT Team. This role is based in our office in Seoul and will support our users across the region. We are looking for someone with initiative and is looking for a position where they get involved in all aspects of IT.

Locally we are a medium-sized company, belonging to a global organization. This means you will be exposed to an array of IT tasks.

Primary Responsibilities:

  • Provide assistance to the Korean, Japanese and South East Asian teams as well as Australia and the global IT Teams to maintain the standardization and monitoring of all workstations (desktops and laptops) and peripherals (printers, scanners, monitors, graphic tablets, etc…) within our various networks.
  • Lead the IT onboarding of all new starters across Asia.
  • Provide software and hardware support.
  • Educate users on software packages as needed.
  • Install new systems and optimize existing solutions as needed.
  • Support the design and deployment of any new solutions, services, or architecture.
  • Support all systems and workflows across the post-productions businesses.
  • Assist in the installation and implementation new technologies.
  • Contribute to the design, coding and implementation of new tools, pipeline updates and systems from within the IT group.
  • Upgrade systems and software as needed to ensure highest level of operating systems, user accounts, permissions, security etc.
  • Assist new starters with login credentials, email and other core business applications.
  • Assist with ensuring all company security and IT policies are understood and adhered to.
  • Manage security passes and access controls.
  • Assist in the development of more efficient workflows in whatever way required, troubleshoot issues as they occur and perform preventative maintenance where necessary

What You Bring:

  • Relevant IT qualification
  • Comprehensive understanding of Networking essential
  • Industry Certification - MS, VMWare, Redhat, Apple, AWS, etc)
  • ITIL Foundation Certificate
  • Ideally bilingual - Korean & English
  • Previous experience in a Corporate IT Environment and an understanding of Networking
  • Experience with the following: Linux, Mac/Windows Operating Systems, AD Server Management, Microsoft, - Linux and Mac Desktop Management, Workstation Maintenance
  • Experience with Python, PHP and other coding languages
  • Server (NAS/SAN) Support and Management
  • Outstanding customer service
  • Outstanding communication skills – written and oral
  • The ability to work autonomously and the ability to self-motivate.
  • Demonstrated ability to identify problem areas and look for ways to improve/ solve problems.
  • The willingness to jump in and do what is needed make the environment run as smoothly as possible.
  • High attention to detail

Please note, only successful applicants will be contacted.

If you are looking to work with a dynamic, professional team and love the entertainment industry, this is a great opportunity.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.